Terms & Conditions

May 21st, 2026

NX London Hostel
323A New Cross Road, SE14 6AS, London, UK

NX London provides budget accommodation conveniently located near a station and a 24-hour service bus stop. As one of the most affordable hostels in London, we offer several complimentary services such as free linen, free Wi-Fi, free breakfast, free access to our food cupboard, and free refreshments.

We take pride in delivering value for money. However, it is important to manage expectations and be aware of the following information, which can also be found online:

• Property Expectations: We make every effort to set clear expectations through our property description (prior to reserving), welcome emails (after booking), and on-site. It is important to note that we are not a boutique hostel. Our standards align with the budget hostel category. Our establishment caters to both long-term and leisure guests, resulting in a uniquely quirky atmosphere that may not suit everyone’s preferences.
• Key Deposit: A refundable £10 cash key deposit is required for lockers. This can be refunded to the payment method on file for your booking when using the express check-out box, or you can choose to return the key by 1:00 AM the night before departure to retrieve it in cash.
• Noise Levels: The neighboring pub often hosts live music events or DJs. Due to its popularity as a live music venue, noise levels may be higher on the lower levels of the hostel. If this is a concern, you can ask for free earplugs at reception.
• Room Conditions: The dormitory rooms may occasionally appear cluttered. Sharing a room with up to nine strangers may not be suitable for everyone, but it is our most economical option. If you would prefer a different dormitory arrangement or an upgrade, please inquire at reception or check our website www.nxlondon.com for upgrades, availability, and prices.
• Excessive cleaning charges may apply if rooms/areas are left in a condition requiring materially more than a standard turnaround clean. See Guest Housekeeping Responsibilities; Clean & Hygienic Use; Excessive Cleaning; and Schedule 1 for definitions, evidence, and caps.
• Shared Facilities: Bathrooms and kitchens are located in the hallways and shared with other guests. Please understand that, during peak times, there may be a wait to use some facilities. Our housekeeping team cleans them regularly, but guests are legally bound to help maintain reasonable standards and report any issues at the front desk.
• Prohibited Activities: Smoking, vaping, and alcohol are strictly prohibited inside our premises, and violations are subject to a £50 penalty.
• Food Policy: We feature two kitchens and a common area for guests to enjoy their meals, snacks, and refreshments. Please note that food is not allowed inside the rooms under any circumstances, and a £50 penalty will be enforced for non-compliance.
• Limitation on Daily Free Food and Refreshments: Our complimentary food and refreshments are exclusively available to hostel guests. They must be consumed in the designated common areas and are not permitted to be taken back to rooms for consumption or storage. Guests are kindly asked not to pack, stock, or remove food and refreshments from the property. These offerings are strictly for personal use and are not to be sold or made available to the public.
• Behavioral Expectations: Our hostel primarily caters to adult guests, and we expect everyone to behave responsibly and respectfully. Our staff is well-trained to enforce our policies and procedures firmly and assertively, maintaining a high standard of behavior. We have a zero-tolerance policy for any breaches.

Guest Housekeeping Responsibilities:

• Our cleaning service: We provide routine cleaning appropriate to a budget hostel (see Standard Turnaround Cleaning).
• Guest duty of care: Between staff cleans, guests must keep rooms and shared areas reasonably clean and tidy so that only a standard turnaround is required at check-out. In particular, guests must: (a) place waste in the bins provided and tie liners if full; (b) wipe up spills immediately; (c) keep food and drink to designated areas (no food preparation in rooms); (d) use the linen provided and avoid contaminating mattresses, protectors and pillows; (e) leave kitchen/bathroom areas ready for the next user (wash/rinse/dry crockery; no food debris in sinks); (f) keep floors and walkways clear of personal items; and (g) report any incident that may require a non-routine clean (e.g., sickness).
• Supplies & support: Basic cleaning supplies (spray, cloths, bin liners) are available at reception on request. If not remedied. Where areas are left beyond reasonable cleanliness and not remedied when requested, we may arrange cleaning and charge reasonable, provable costs in line with Excessive Cleaning (Cost-Recovery Only).

Excessive cleaning charges (cost-recovery only)

• Standard Turnaround Cleaning: Our prices include a normal turnaround clean appropriate to a budget hostel: change of linen, remake of beds, wipe of surfaces, bin emptying, and vacuum/mop. Reasonable wear and tear and ordinary use are included.
• Guest Standard of Use: Guests must (a) use bins provided; (b) keep food and drink to designated areas; (c) avoid spills and strong contaminants (e.g., oils, body fluids, fake tan, hair dye, glitter, wax); (d) not cook in rooms or smoke/vape anywhere indoors; and (e) use the linen provided (no sleeping directly on mattresses).
• What counts as Excessive Cleaning: An Excessive Cleaning Event is where, due to the guest’s act/omission, the room or shared area requires materially more than a standard turnaround, for example: (i) spills, residues or odors requiring multiple passes or specialist products/equipment; (ii) food waste left outside bins or perishable waste causing contamination; (iii) contaminants on mattresses, protectors, duvets or pillows; (iv) bodily fluids (vomit, urine, feces, blood) requiring biohazard procedures; (v) water spillages causing mopping/drying beyond normal; or (vi) any condition that adds >30 minutes of labor per room/area or requires a specialist clean.
• How charges are calculated: Any charge is limited to our reasonable, provable costs of putting the area back into service (labor, materials, external contractors, consumables) and is not a penalty. We will provide photos/notes and a breakdown on request. Charges are subject to the caps in Schedule 1 and include VAT.
• Notice and payment: If an Excessive Cleaning Event is found while you are on site, we will give a reasonable opportunity to remedy where practical. Otherwise, we may charge the card held under the pre-authorization (see Fees & Payment) within 7 days of check-out and email a breakdown; you may dispute in writing within 14 days and we will review promptly.
• No double recovery: We will not charge both Excessive Cleaning and separate damage charges for the same work item; where items must be replaced (e.g., mattress protector), we charge actual replacement cost less any applicable depreciation.

As a guest of NX London Hostel, you are expected to follow all our Health & Safety and, or pest prevention and reporting protocols. We strive to maintain a safe and pest-free environment through rigorous inspections and professional treatments. However, since H&S and pest related issues are introduced by travelers, their personal items or behavior, it is essential that guests take full responsibility for failing to uphold our H&S standards, forgoing to assist with general housekeeping or neglecting to maintain their belongings/possessions.

• Policy Enforcement: We kindly request that guests understand the strain repeated policy breaches can put on our staff. Guests have been provided with multiple forms of information, and if they choose not to read or follow the guidelines, we reserve the right to apply monetary fines as mentioned earlier or refuse accommodation at the discretion of the manager.
• Photography, Videography & Media Evidence
  • No recording without written authorization. Guests may not take photographs, video, or audio recordings anywhere on the premises (including rooms, corridors, bathrooms, common areas, and staff-only areas) without prior written authorization from Management for a specific purpose and time. Covert recording is strictly prohibited.
  • Privacy & safeguarding. Filming or photographing other guests or staff — especially minors — is not allowed and may result in immediate removal from the property and, where appropriate, referral to the police.
  • Media admissibility & AI-generated content. For complaints, claims, or reviews, NX London will not accept, review, or validate images, video, audio, or documents that are AI-generated, AI-edited, deep-faked, materially edited, filtered, or otherwise manipulated. Only original, unedited media captured by NX-authorized staff at the time of an incident or by independent, licensed inspectors engaged by NX is considered admissible. Submitting fabricated or materially altered evidence is a breach of these Terms and may constitute fraud.
  • Guest-taken media (narrow exception). If Management provides prior written authorization to document a reported issue, any guest capture must: (a) occur with staff present; (b) be restricted to the guest’s assigned room and personal belongings only; (c) avoid capturing identifiable persons; and (d) provide the original files immediately with intact device metadata/EXIF. Refusal or inability to provide originals/metadata renders the submission inadmissible and the claim unsubstantiated.
  • Chain of custody. All incidents must be reported at Reception immediately and documented on our internal report (and, where applicable, the Pest Screening Questionnaire). Only evidence captured after the report is filed and while staff are present is considered reliable.
  • Verification rights. NX London may request original files, view them on the source device, and/or obtain a written attestation from the creator and any handler of the files.
  • Enforcement & consequences. Breaches — including unauthorized recording, submitting falsified or manipulated evidence, or publishing such content online — may result in: (i) requirement to cease recording; (ii) termination of stay without refund; (iii) dismissal of any related claim; (iv) application of published fines and pursuit of civil remedies for privacy/confidentiality violations; (v) placement on our “Do Not Extend” list; (vi) reporting to Online Travel Agencies; and (vii) legal action for losses and reputational harm.
• Feedback and Reviews: We value constructive criticism as a tool for improving our services and resolving any concerns. Should you have any feedback or issues, you agree to communicate them to us directly through our internal channels. Complaints, reviews, or negative comments made before, during, or after your stay that we reasonably believe cause harm or disparage our establishment may lead us to pursue legal action and/or levy monetary fines of a minimum of £50. This includes (without limitation) negative, biased, or retaliatory comments about the Hostel, its Management, their policies or business practices, and complaints regarding how our staff enforce house rules, their tone of voice, or choice of words. While we respect the right to free speech, this right is not absolute, particularly where it conflicts with the rights of others or breaches contractual agreements. AI-generated or AI-altered content posted publicly is additionally subject to our Media Integrity, AI-Generated Content & Evidence Standards above. Our policies are designed to protect our business from potential harm caused by unconstructive and potentially damaging public statements, including the unauthorized publication of images, video, or content portraying the Hostel in a negative light.
• Intellectual Property, Confidentiality & Defamation (Continuing Obligations)
  • All photographs, videos, audio recordings, and other media captured within NX London Hostel’s premises are the exclusive intellectual property of NX London Ltd. Guests acknowledge that they hold no right to reproduce, publish, distribute, or share such materials in any form without prior written authorisation. These rights and restrictions are permanent and survive in perpetuity beyond check-out.
  • Guests must also maintain strict confidentiality regarding all non-public aspects of the property, including staff-only areas, internal procedures, maintenance operations, and private communications. This obligation is continuous and indefinite and prohibits the disclosure of any such information without written consent.
  • In addition, guests agree not to make, post, or disseminate any false, defamatory, malicious, or misleading statements about NX London Hostel, its management, or its staff. This restriction applies in perpetuity across all media. NX London Ltd. reserves the right to pursue civil remedies, claim damages, and request removal of any infringing or defamatory content.
• Fine for Failure to Cooperate with Hostel Procedures: Guests are expected to report any issues directly to the management and refrain from publicizing complaints. Failure to comply with this process will result in a £50 fine for breaching the terms of the stay agreement.
• Fine for Disparaging and or unsubstantiated Claims: If a guest makes a public allegation or publishes a review (including on social media, blogs, or chat rooms) making disparaging comments of any kind with regards to the Hostel, its Staff, Management, Executives, Volunteers and Associates or suggesting that pest (including but not limited to bedbugs or rodents) originated from the hostel, the guest will be fined £100 immediately. Additionally, the hostel reserves the right to pursue legal action for defamation, seeking compensation for any damages caused by such statements.
• False or Unsubstantiated Pest Allegations: Guests making pest-related claims must follow our internal reporting procedures and submit the required documentation (including the pest declaration form). Only evidence meeting our Media Integrity, AI-Generated Content & Evidence Standards will be considered. Unsubstantiated or false claims — including those motivated by attempts to secure refunds, alternative accommodations, or retaliation — may result in fines, immediate eviction without refund, and the guest being permanently placed on our “Do Not Extend” list. This policy is also in place to mitigate cross-contamination risks: any guest reporting a pest issue may not be eligible for re-accommodation or extended stays, as we cannot risk spreading potential issues through unchecked luggage or belongings.
• Additional Fines: Should a guest be found responsible for bringing pest into the hostel through their personal belongings, they will be subject to a £50 fine, immediate eviction without refunds and may be held financially responsible for any pest control treatments required as a result.

General policy

All reservations are prepaid in full at the time of booking, cannot be modified, and are non-refundable regardless of circumstances. This includes (without limitation) cancellations by the guest, early check-outs (always final), changes in travel plans, personal discernment, bonafide errors, medical emergencies, bereavement, or any other reason for not being able to stay at the property. We reserve the right to cancel a reservation at any time if payment cannot be processed. By making a reservation, you agree to this non-refundable policy and acknowledge that you shall not be entitled to receive a refund for any reason.

As a backpackers hostel, NX London Hostel reserves the right to deny accommodation at management’s discretion. Minors aged 6 years or older may only be accommodated when travelling with a parent, guardian, or authorized responsible adult; minors under 6 years old are not accommodated under any circumstances. Extra beds in private rooms can be arranged upon request for £20/night.

Governing law and jurisdiction. These Terms and Conditions, and any dispute or claim arising out of or in connection with them or any reservation made with NX London Hostel, are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, regardless of the guest’s country of residence, the country of the booking platform, or the currency of payment. Foreign consumer protection statutes do not apply to accommodation supplied by NX London Hostel in the United Kingdom.

Booking name, identity, and additional guests. The person named on the reservation is the booking holder and is responsible for the entire reservation, including all guests occupying the booked beds or rooms, all charges, all fines, and all compliance with these Terms. At check-in, the booking holder and every additional guest occupying a bed or room under the reservation must each present a valid government-issued photo ID. Where additional guest names were not provided at the time of booking, names and IDs must be supplied at check-in. The total number of guests occupying the reservation must not exceed the number of beds booked, and no additional persons may occupy or share allocated beds. Reservations as a whole are non-transferable to a different booking holder, and the booking holder is jointly and severally liable with each additional guest for any breach of these Terms by any member of the party.

Delegated check-in by booking holder. Where the booking holder will not be present at check-in but additional guests on the same reservation will arrive at the scheduled arrival time, the booking holder must notify the property in advance by emailing frontdesk@nxlondon.com before the scheduled check-in. The notification must (a) reference the booking number, (b) name each guest who will be checking in, (c) attach legible copies of each guest’s government-issued photo ID, and (d) confirm that the booking holder remains fully responsible for the reservation, including all charges, fines, and compliance with these Terms in accordance with the joint and several liability provision above. The property reserves the right to refuse delegated check-in where the notification is incomplete, illegible, or not received in advance.

Statutory guest records (Immigration (Hotel Records) Order 1972). NX London Hostel is required by the Immigration (Hotel Records) Order 1972 (SI 1972/1689), made under the Immigration Act 1971, to maintain records of all guests aged 16 or over. By staying at the property, each guest agrees to provide the information required by that Order at check-in: full name and nationality (all guests); and, for guests who are not British, Irish, or Commonwealth nationals, passport number and place of issue, together with their next destination on or before departure. These records are maintained for a minimum of 12 months in accordance with applicable data protection law and are open to inspection by any constable or person authorised by the Secretary of State.

Visitors. Non-paying visitors are not permitted past Reception under any circumstances. Guests who admit unauthorized persons to the building may be evicted without refund.

Right of access. The property reserves the right to enter any room at any time for the purposes of housekeeping, maintenance, safety, pest inspection or treatment, or suspected breach of these Terms. Reasonable notice will be given where practical; no notice is required in cases of suspected risk or breach.

Modification of terms. NX London Ltd. may update these Terms and Conditions from time to time. The version in force at the time of booking applies to that reservation. The current version is published at www.nxlondon.com and provided at check-in.

No-Show and Late Arrival Policy

Guests are required to arrive and check in on the scheduled arrival date within the stated check-in window of 4:00 PM to 1:00 AM (local time).

Communication obligation. Guests anticipating arrival later than 11:00 PM must notify the property in advance, by email or phone, to confirm late arrival. The obligation is to communicate, not merely to arrive: in the absence of prior notification from the guest, the property is entitled to treat any reservation that has not checked in by 11:00 PM as at risk of no-show and act accordingly, including releasing the allocated bed(s).

Late check-in tiers. Arrivals between 1:00 AM and 3:00 AM are accepted only as paid late check-in at £10 per reservation, arranged and prepaid before midnight on the arrival date. Arrivals after 3:00 AM are not accepted unless agreed in writing by Management in advance.

No-show treatment. Failure to arrive by 1:00 AM on the scheduled arrival date without prior notice is treated as a no-show. The reservation is forfeited in full, including all nights of a multi-night booking; all payments remain non-refundable; no credit, voucher, or substitute service is offered; and the property reserves the right to release the allocated bed(s) or room(s) without further notice.

Subsequent-date arrival. A guest who arrives on a date later than the scheduled arrival date, without prior written agreement from the property, has no contractual right to re-enter the original reservation. Any accommodation provided on a later date is at the property’s sole discretion, subject to availability, and charged at the prevailing rate for the dates actually stayed; no part of the original prepayment may be applied or credited toward the new stay. Any change to arrival date must be requested in writing and confirmed in writing by the property before the original scheduled arrival date.

Group bookings (parties of 8 or more) are subject to additional terms set out in the Group Addendum, which forms an integral part of these Terms & Conditions for any group reservation.

Chargebacks

Please be advised that attempted chargebacks for transactions through our system will be subject to criminal investigation and these individuals will be prosecuted to the fullest extend of the law.

No Reliance on Information

All our services/lodgings are provided “AS IS” The content of our Sites is provided for general information only. It is not intended to amount to advice on which you should rely.

We have no duty to pre-screen content posted on our Sites. Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date, including, without limitation, room descriptions, cleanliness or noise levels, internet availability, reviews of our property, participation in an interactive community, forum or blog or any other content provided.

To the maximum extent permitted by applicable law, we are not responsible for the accuracy of the property information displayed.

We make no representations about the suitability of the information and services available on our Sites for any purpose.

Guest Behavior

Guests are requested to conduct themselves appropriately at all times and to comply with Hostel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hostel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hostel, or cause offense to other guests or our members of staff.

Conduct/behavior that we consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behavior and/or any behavior which other guests or staff find offensive or threatening in any way.

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hostel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be finalized promptly and will be charged to any payment method we may hold on file. If you fail to make the payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

NO SMOKING ALLOWED ESTABLISHMENT

NX LONDON HOSTEL is a “NO SMOKING” Establishment. No smoking or use of any other smokable or chewable tobacco or non-tobacco products allowed in any part of the building. (Including, but not limited to cigarettes, pipes, cigars, or snuff) Anyone found in breach will incur a £50.00 fine and might be evicted from the premises. No Refunds will be given.

Pre-Authorization of Additional Charges

By completing your booking with NX London Hostel, you agree and authorize NX London Ltd. to charge the payment method provided at the time of booking for any and all additional fees incurred during your stay, including but not limited to the following:

1. Late Check-Out Fees: If you check out after the stated check-out time of 11:00 AM without prior arrangement, a late check-out fee of £15 per person may be applied for departures between 11:00 AM and 3:00 PM.
2. Early Check-In Fees: Guests who arrange an early check-in (between 1:00 PM and 4:00 PM) will incur a surcharge of £10 per person, subject to availability and pre-authorization.
3. Late Check-In Fees: For guests who arrange a late check-in (between 1:00 AM and 3:00 AM), a surcharge of £10 per reservation will be applied. Check-ins after 3:00 AM are not accepted unless otherwise agreed in writing prior to arrival.
4. Penalties for Breach of House Rules:
5. No Eating/Drinking/Storing Food in Rooms: A £50 fine will be levied for violations of our food and beverage policies in rooms, as outlined in our House Rules.
6. No Smoking/Vaping/Alcohol Consumption: A £50 fine will be charged for any instance of smoking, vaping, or alcohol consumption within the premises.
7. Damages and Loss: You will be held financially responsible for any damages caused to hostel property, fixtures, or furnishings during your stay, either intentionally or by negligence. This includes damage caused by you or your guests in private or shared areas of the hostel. Charges for damages will be based on the cost of repair or replacement.
8. Failure to Return Keys: If a locker key is not returned at the time of check-out, a charge of £10 per key will be applied to your account.
9. Excessive Cleaning Charges: Should your room, bed, or any common area you’ve used be left in a condition that requires cleaning beyond the normal standards of use, NX London reserves the right to charge an additional fee of up to £50 (or a minimum of £25.00) to cover the cleaning costs.
10. Lost or Damaged Linens/Towels: A replacement fee of £20 will be applied for any lost, stolen, or damaged linens or towels.
11. Unreported Late Departures: If you do not check out by 3:00 PM without making prior arrangements, your card may be charged for an additional night’s stay at the prevailing rate plus the aforementioned late check out fee.
12. Unresolved Disputes or Violations: In cases of severe or repeated violations of our Terms and Conditions, NX London reserves the right to terminate your stay without refund and to charge any outstanding penalties or fees related to the breach.

Reference to Additional Charges and Fines

In addition to the charges outlined above, guests are reminded that by completing their booking, they also agree to abide by NX London’s full Terms and Conditions, which include other applicable fines, surcharges, and penalties. These are detailed in full on the Terms and Conditions page on our website, and in the printed leaflet provided to all guests at check-in. Guests are encouraged to familiarize themselves with these policies to avoid any breaches that could incur additional charges.

Pre-Authorization and Payment Terms

By making a reservation, you acknowledge and agree that the credit or debit card provided at the time of booking may be pre-authorized or charged at any point during your stay or after your departure for any fees or penalties described above or within our full Terms and Conditions. You further agree that NX London Ltd. is not required to obtain additional authorization for such charges as these terms are agreed to upon booking.

If the payment method provided is declined, NX London reserves the right to pursue recovery of the unpaid balance using any legal means available, including contacting the guest to provide an alternate payment method. Failure to provide payment will result in a permanent ban from the property and potential legal action.

We may debit the card held on record for reasonable, provable costs arising from an Excessive Cleaning Event under the Clean & Hygienic Use clause, in accordance with the caps in Schedule 1.

By making a reservation and/or receiving this document, you hereby understand, acknowledge, and elect to abide by all terms set out above, together with any applicable Addendum (Group or Student Dorms) that forms part of these Terms & Conditions.

Schedule 1

Ancillary Charges (Excessive Cleaning)

Download Terms and Conditions

Download Group Addendum

Download Student Dorms Addendum