Terms & Conditions

General policy

All reservations are PREPAID, cannot be modified and are non refundable. We reserve the right to cancel a reservation at any time if the payment cannot be processed. The total amount of the reservation will be charged upon reserving.

All of our reservations are non-refundable regardless of circumstances. This includes, but is not limited to, cancellations made by the guest, early check-outs (which are always final), changes in travel plans, personal discernment, bonafide errors, medical emergencies, bereavement or any other reasons for not being able to stay at the property. By making a reservation, you agreed to this non-refundable policy and acknowledged that you shall not be entitled to receive a refund for any reason.

As a Backpackers Hostel, NX LONDON HOSTEL reserves the right to deny accommodation at the management discretion. A valid Photo id has to be produced upon check in.  Minors, 6 years and older, can only be accommodated when travelling with their parents/ guardians or an authorized adult responsible for them. Minors under 6 years old are not allowed under any circumstances. Extra beds in private rooms can be arranged upon request for £20/night.

Group Policy

A Group is classified as a party of 8 guests or more. A group reservation remains as ‘provisional’ until a nonrefundable deposit amounting to 50% of the total booking value has been received by NX LONDON HOSTEL. Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions. NX LONDON HOSTEL reserves the right to cancel any booking with provisional status once reasonable efforts have been made to contact you. Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt. The remaining 50% of the total fee must be received by NX LONDON HOSTEL no later than 28 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear. 

In the event the reservations remains unpaid 28 days prior to arrival it will be subject to 20% price increase. Should it still be unpaid 21 days prior to arrival, the group reservation will then be cancelled, and the 50% nonrefundable deposit will be retained by NX London Hostel.

Group deposits and payments are nonrefundable.  Final numbers can be adjusted, up or down, up to 7 days prior to arrival date. Increases are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, any payment received for that portion of the reservation will be forfeited.

The rate may also be reviewed at NX LONDON HOSTEL’s discretion. If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. Payments are always non refundable. Should any group members become unruly resulting in complaints from other guests, NX LONDON HOSTEL reserve the right to cancel the group reservation, which will result in early eviction from the property without any monies refunded.

Chargebacks

Please be advised that attempted chargebacks for transactions through our system will be subject to criminal investigation and these individuals will be prosecuted to the fullest extend of the law.

No Reliance on Information

All of our services/lodgings are provided “AS IS” The content of our Sites is provided for general information only. It is not intended to amount to advice on which you should rely.

We have no duty to pre-screen content posted on our Sites. Although we make reasonable efforts to update the information on our Sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our Sites is accurate, complete or up-to-date,  including, without limitation, room descriptions, cleanliness or noise levels, internet availability, reviews of our property, participation in an interactive community, forum or blog or any other content provided.

To the maximum extent permitted by applicable law, we are not responsible for the accuracy of the property information displayed.

We make no representations about the suitability of the information and services available on our Sites for any purpose.

Guest Behavior

Guests are requested to conduct themselves appropriately at all times and to comply with Hostel procedures and/or requests with regard to conduct and respect for other guests, the property of the Hostel, its employees and their health and safety. We respectfully ask that guests do not disrupt the comfort and enjoyment of other guests, the smooth running of the Hostel, or cause offense to other guests or our members of staff.

Conduct/behavior that we consider inappropriate/unacceptable includes but is not limited to: creating an inappropriate level of noise and/or drunken or unruly behavior and/or any behavior which other guests or staff find offensive or threatening in any way.

We reserve the right to refuse accommodation or services or remove you and members of your party from the Hostel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. You will be held liable for any damage or loss caused by you or a member of your party. Full payment for any such damage or loss must be finalized promptly and will be charged to any payment method we may hold on file. If you fail to make the payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

NO SMOKING ALLOWED ESTABLISHMENT

NX LONDON HOSTEL is a “NO SMOKING” Establishment. No smoking or use of any other smokable or chewable tobacco or non-tobacco products allowed in any part of the building. (Including, but not limited to cigarettes, pipes, cigars,or snuff) Anyone found in breach will incur a £50.00 fine and might be evicted from the premises. No Refunds will be given.