Privacy Policy
Last updated: July 29, 2025 – NX LONDON LTD (“us”, “we”, or “our”) operates the www.nxlondon.com website (the “Service”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at NXLONDON.COM
Information Collection And Use
When you make a reservation with NX LONDON, whether this is directly through our website, or through a third-party you are required to provide your name, phone number, postal address, e-mail address, and other information (“Personal Information”) to receive your booking confirmation. You should not be required to provide any further information than this, before you arrive at the hostel. Once you arrive at the hostel you are required to provide proof of identity to ensure the booking name matches one of the persons staying at the hostel. All of this information is stored securely in our Property Management System, Sirvoy (for Sirvoy Privacy Policy read about Third Parties).
When you use any of our online platforms, we collect information that helps us to deliver the service you have chosen and to improve your experience. This is done through cookies and other technologies. Examples of the type of information we may collect are Browser, Email Provider, the pages you read on our websites and how you got to them, Device, IP address, Internet Connection, Location (in some cases). All this data is collected and stored by Google, in accordance with their own Privacy Policies.
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our services for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
DoubleClick Cookie
Google, as a third-party vendor, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other web sites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page.
Behavioral Remarketing
NX LONDON LTD. uses remarketing services to advertise on third-party websites to you after you visited our Service. We, and our third-party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/
Do Not Track Disclosure
We support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service Providers
We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security
The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.
However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Chargebacks
Please be advised that attempted chargebacks for transactions through our system will be subject to criminal investigation and these individuals will be prosecuted to the fullest extend of the law.
Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a children under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Changes To This Privacy Policy
This Privacy Policy is effective as of July 29, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
How we use this information
We use your name and e-mail address to store your unique booking within our system, to allocate your booking to the right person, and to deal with any enquiries or issues you might have relating to your reservation before you arrive. For example, if you need to modify or cancel your booking, we will use your name and e-mail address to locate your booking.
I you have chosen to opt in to receive further information from us, such as information we deem relevant for travellers, promotions we have or news then we will use your e-mail address to send you more information, but only if you have explicitly opted in to receive such information. Our website also collects data about.
We may use Social Media platforms such as Facebook and Twitter to post information that we feel is relevant to our followers on those platforms. If you do not wish to receive this information you may simply Unfollow or Unsubscribe to us on those platforms.
Who controls the data that is collected
This data protection notice will mention ‘we’ ‘us’ or ‘Astor Hostels’ and this refers to NX LONDON LTD. and any companies wholly or part owned by these companies, which are registered at 323A New Cross Road, SE14 6AS, London, UK.
Should you have any questions related to what kind of personal data that we hold on you, how we store that data, what we do with it, and if you would like it deleted you can read our FAQ’s below and you may also write to datacontroller@nxlondon.com to request what information we hold on you. Under current legislation, we are required to provide this information to you, free of charge, within 30 days of your request.
Information you are required to provide
You are not obliged to provide us with any of your personal data. However, if you want to make a booking you will need to provide us with the information that is indicated as required on our booking page. If you don’t provide us with this information, we won’t be able to process your booking. This information includes your Name, Telephone, Postal Address, E-mail Address and a valid Credit or Debit card in order to secure the booking.
How we work with Third Parties
NX LONDON LTD. works with third parties to store, process and manage data about our guests, and their reservations. Sirvoy is our Property Management Software and the third party where a lot of our data is stored and managed. Sirvoy have their own Privacy Policy which you can read here. Only those employees of NX LONDON LTD. that have the necessary authority can view and edit this information, for example those that work at reception and need to modify, cancel a reservation or process your check-in when you arrive to stay with us. Each of these users is provided with a Username and Password and must log-in in order to access any information.
We may also receive reservations through Third Parties, including but not limited to Hostelworld, Hostelbookers, Booking.com, Dorms.com, BudgetPlaces, Airbnb, Expedia. Click on any of the links to be taken to the Privacy Policy of each of the third party reservation sites that we work with.
Each of the third parties, receive information about you in order to process your reservation in accordance with their own Privacy policies, and pass the necessary information onto us, including your name, e-mail address and Credit Card details if this was required to make the reservation. All of this information is passed securely from the third-party site, and into the Sirvoy PMS.
Finally, we also use Social Media Platforms, and you may choose to follow us on these platforms, in which case you may see information from us that we deem relevant for our followers. If you should choose that you do not wish to receive further information from us via the Social Media Channels, you should Unfollow or Unsubscribe to our page via the Social Media Channel itself. NX LONDON LTD. cannot process any claims for information or data that is held by a third-party Social Media channel.
Retaining and Storing Information
NX LONDON LTD., in accordance with the latest Data Protection Regulation, will only hold data for a reasonable amount of time, or as long
Transaction Data
In the case of Personal data such the Name, Telephone Number, Postal Address, and E-mail Address used to make a reservation, this data will be held for a period of up to 5 years in case of any disputes, or if the customer wishes to obtain information regarding their stay, or an invoice. For financial and tax reasons, we must keep a copy of all financial transactions for a period of 7 years, and therefore just the name of a booking will be held for a period of 7 years, but no other personal information other than the name of the person that booked the reservation is held. If you wish to have your personal data remove entirely you need to merely contact our Data Controller, and we will do so immediately. After this period, data will simply be part of a single occupancy figure, and various other related KPI’s but no personal data such as name, telephone, postal address, e-mail address or credit cards will be held for longer than is necessary. The deletion of personal data will be done on an annual basis.
Other Relevant Privacy Policies
Contact Us
If you have any questions about this Privacy Policy, regarding any personal information or data that is held on you, you should write to datacontroller@nxlondon.com and we shall endeavour to get back to you within 14 days. If you wish to request what data is held on you, we will get back to you within 30 days, free of charge with the data that we hold on you and you may request what we do with that data.
